مرکز فناوری اطلاعات و ارتباطات

As an international technology and innovation hub of Iran and a key entity in the field of technology and communications, the ICT Center undertakes diverse responsibilities. The description of its tasks can be outlined as follows:

1. Development and Implementation of IT Infrastructure

   • IT Infrastructure: Designing and managing IT infrastructure, including communication networks, servers, and data centers.
   • Communication Infrastructure: Developing and maintaining communication infrastructure such as internet networks, call centers, and VoIP systems.

2. Software Development and Information Systems

   • Software Design and Development: Creating and improving software needed for organizations and users, including application, management, and analytical software.
   • Information Systems Management: Implementing and maintaining information systems and managing data to enhance efficiency and decision-making.

3. Cybersecurity Support and Management

   • Information Security: Developing and executing security strategies to protect data and information against cyber threats.
   • Cyber Risk Management: Assessing and managing security risks related to IT and communication technologies.

4. Technical Support and User Services

   • Technical Support: Providing technical support services and resolving issues related to hardware and software for users and organizations.
   • Help Desk Management: Establishing and managing help desk systems to address support requests and resolve technological issues.

5. Research and Development of Emerging Technologies

   • Research on Emerging Technologies: Tracking and evaluating new technologies and innovations in the field of IT and communications.
   • Development of New Technologies: Developing, testing, and implementing new technologies in organizations and various projects, including emerging technologies like artificial intelligence.

6. Training and Capacity Building

   • Organizing Training Courses: Designing and conducting training courses and specialized workshops in the field of IT and communications.
   • Skill Development Support: Enhancing user and employee skills through educational programs and resources.

7. IT Project Management

   • IT Project Management: Planning, executing, and monitoring IT projects, including resource and scheduling management.
   • Project Evaluation and Improvement: Assessing project performance and implementing necessary improvements to enhance quality and efficiency.

8. Development and Management of Digital Platforms and Services

   • Digital Platform Management: Developing and managing digital platforms such as websites, applications, and content management systems.
   • Digital Services: Providing digital services such as e-commerce, content management, data analysis, and social media management.

9. Data Center and Call Center Services

   • Data Center Services: Offering hosting, storage, and data management services to organizations and businesses.
   • Call Center Services: Managing customer and user communications through professional call centers.

10. Communication and Collaboration with Various Entities

• Collaboration with Organizations: Partnering with governmental and private organizations to implement and improve IT and communication technologies.
• Supplier Relations: Managing communication with technology and service providers to secure required resources and services.

11. Monitoring and Analyzing Technology Trends

• Technology Market Analysis: Monitoring and analyzing market trends and new technologies to inform stakeholders and decision-makers.
• Publishing Technology Reports: Preparing and publishing analytical reports in the field of IT and communications.

This comprehensive set of responsibilities enables the ICT Center to effectively operate in the development and management of IT and communication technologies while addressing the diverse needs of organizations and users.